emporiastudio Return & Refund Policy

Return Window

At emporiastudio, we want you to feel confident in every purchase you make with us. You may return eligible items within 30 days of the delivery date. To qualify for a return, merchandise must be in its original, unused condition—unopened, resalable, and complete with all original product tags (where applicable) and undamaged original packaging. If an item reaches you damaged, defective, or materially different from its product description, it remains eligible for return even after the 30-day window has passed.

Items that cannot be returned:

• Merchandise designated as final sale (clearly identified as such during checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products damaged through customer misuse, improper storage, or failure to observe handling instructions
• Returns received after the 30-day window without prior written authorization from emporiastudio support

How to Initiate a Return

1. Send an email to support@emporiastudio.shop including your complete order number, the item(s) you intend to return, and a short explanation of the reason. If the return concerns damage or a defect, please include clear photographs of the affected merchandise and packaging with your initial request.
2. Our support team will review your submission and, within one business day, provide a valid Return Merchandise Authorization (RMA) number along with return shipping instructions where applicable.
3. Carefully package the item(s) to prevent transit damage, and clearly write the assigned RMA number on the exterior of the shipping parcel. Please avoid writing on the original product packaging itself.
4. Dispatch the parcel to the return address specified in your RMA confirmation email, using a shipping method that provides tracking.

Packages received without a valid, active RMA number may be declined or substantially delayed in processing. emporiastudio cannot be held responsible for return shipments that are lost or stolen when sent without a valid RMA.

Refund Processing

Once emporiastudio receives and inspects an approved return, the refund is issued to your original payment method within 3–5 business days. For approved damage or defect claims—where valid photographic evidence was supplied upfront—refunds are issued within 1–2 business days of claim approval. Your financial institution may require an additional 5–10 business days to post the refunded amount to your bank or card statement. Original shipping charges are not refundable unless the return results from an error on our part, such as an incorrect or damaged item being shipped. All refunds are issued directly by emporiastudio to the original payment method used at checkout; store credit is provided only when the customer expressly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong item(s), or otherwise fail to match its description, please contact us within 7 days of delivery with clear photographs documenting the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with returning the affected item.

Return Shipping Costs

Customers bear the cost of standard return shipping unless the item is defective, was damaged in transit, or the issue stems from an error by emporiastudio. For standard returns, a prepaid return shipping label is available with a USD $7.95 deduction from your total refund amount. For any return caused by an emporiastudio error—including incorrect items, shipping damage, or items defective upon arrival—we cover 100% of return shipping costs with no deductions from your refund.